Objective: -






Looking forward for top-level assignments to head IT - Business Operations 
with ROI Accountability. Have good track record in e-governance Domain with Team 
Management and Delivery Skills. Excellent presentation skills and have very high energy 
to manage a Business and provide a classic strategy for an IT organization and make it 
work. 

(And will be available from the first week of September-2008.)





A Technocrat and a PMP (PMI) in good standing having over 20 years’ of extensive 
experience in the areas of IT Program/Project management/Head PMO in e-governance at 
Ernakulam District Collectorate, District Courts of Kerala, Central Administrative 
Tribunal Ernakulam, Rajeev Gandhi National Drinking Water Mission New Delhi and National 
Informatics Centre, Madhya Pradesh State Centre especially in the following areas of 
specialisation 
{1. IT practise management (Project Management Methodologies, Tools and techniques, 
Standards & Knowledge) 
2. IT Infrastructure Management (Project Governance, Assessment, Organisational 
Instructions & Facilities and Equipments) 
3. IT-Resource Integration Management (Resource Management, Training & Education, Career 
Development & Team Development) 
4. IT-Technical Support (Project Mentoring, Project Planning, Project Auditing and 
Project Recovery)
 5. Business Alignment Management (Project Port folio management, Customer Relationship 
Management, Vendor Management & Business performance management)}.
 Have deep IT program/project management experience in a high technology organization 
NIC at senior level (http://home.nic.in/) and made significant contribution to the 
organization.
Interested to work in the areas of IT-Portfolio Management preferably in a dynamic 
Organization that employs PMP holders to reference the ISO 17024 certification as a 
qualifier for competence and capability of their employees

	Recognised as Expert Member in many committees set up by Government Departments. 
Member of Core Competency Group on Property Registration and Land Records 
computerization, RGNDWM New Delhi, Moderator of the SDD Review Committee Madhya Pradesh, 
ICT for Development Community of Practice on Solution Exchange at National Level. 
Voluntarily involved in the process of developing the standards for the Project & 
Program Management (PMBOK fourth edition of PMI).
	Possess broad competence in strategic management of different areas benefiting 
the civil government departments with the distinction of launching and driving new IT 
initiatives, re-designing divisional infrastructures and contributing towards the 
achievement of organizational objectives. Ideate revenue generation strategies and able 
to identify new revenue streams from the existing service portfolio and capable to 
identify new service areas.
	Adept in IT Infrastructure Management, Technology Resource Administration with 
experience of establishing vendor networks, forging strategic alliances & partnerships. 
Program / Project Management, Strategic Management and Systems Implementation at 
Ernakulam District Collectorate, District Courts of Kerala, Central Administrative 
Tribunal Ernakulam, Rajeev Gandhi National Drinking Water Mission New Delhi and National 
Informatics Centre, Madhya Pradesh State Centre
	An ambassador of Change with the distinction of successful business process re-
structuring, implementation of business solutions in organizations within preset budgets 
and deadlines.
	Insightful knowledge of business process analysis and design, re-engineering, 
process rationalization, cost control, capacity planning, performance measurement and 
quality. 
	Ability to oversee multiple complex projects concurrently with notable 
contributions towards 4 Mission Mode Projects identified for National E-governance 
Action Plan (2003-2007) viz. Property Registration, Land Records, Municipality / 
Corporation & Courts Computerization. 
	Responsible for prospect development by a thorough understanding of business and 
technology scenario and needs.
	Identifying opportunities, solution offerings and business case to the clients.
	Involvement in preparation of proposals and final negotiation and closure.
	Extensive experience in working on large databases containing millions of 
records, including Data porting / consolidation / validation; designing and building 
Data warehousing on Registration Data.
	Responsible for the evaluation of effective and efficient IT systems and day-to-
day operations. Directs the planning and assignment of activities of personnel and 
suppliers involved in one or more phases of system/ application development life Cycle 
at Ernakulum District Collectorate, District Courts of Kerala, Central Administrative 
Tribunal Ernakulam, Rajeev Gandhi National Drinking Water Mission New Delhi and National 
Informatics Centre, Madhya Pradesh State Centre. 
	Technical Experience (Application Support with broad technical knowledge of 
application architecture, system architecture,

 application integration, relational 
databases, and object oriented languages in the
IT services with the high levels of 
technical and business complexity and risk for the District Administration Ernakulam, 
Rajeev Gandhi National Drinking Water Mission, New Delhi, District Courts of Kerala 
State, Central Administrative Tribunal, Ernakulam and National Informatics Centre Madhya 
Pradesh State)
EDUCATION &Other Certifications
	M.C.A (Software Engineering) from College of Engineering Guindy, Anna 
University, Chennai in Sept. 1987. 
	B.Sc. (Physics main Electronics & Mathematics Subsidiary) from Cochin College, 
Kerala University in 1983.
	Designated as PMP (PMI) (Proficient in planning, monitoring & controlling)
	Please refer http://www.brainbench.com/transcript.jsp?pid=6557177 for full 
details of brainbench certifications) 
ORGANISATIONAL EXPERIENCE
Since Mar’88 with National Informatics Centre (NIC), Government of India, Kerala. 
Currently designated as PSA/Joint Director (Scientist ‘D’), posted at BHOPAL.
Providing network backbone and e-Governance support to Central Government, State 
Governments, UT Administrations, Districts and other Government bodies. It offers a wide 
range of ICT services including Nationwide Communication Network for decentralised 
planning, improvement in Government services and wider transparency of national and 
local Governments. (http://home.nic.in)
 Career Path
Oct’87 to Mar 88		: 	Software Engineer Trainee (Elite Foods Pvt. 
Ltd.,)
Mar’88 to Feb 92		: 	District Informatics officer/ Engineer-SB/ 
Programmer
Feb’92 to Jan 96 		: 	District Informatics officer /Scientist “B” 
(Asst. Director)
Jan’96 to Dec’99 		: 	District Informatics officer /Scientist “C” 
(Deputy Director)
Dec’99 to Nov ‘04		: 	Joint Director IT Projects (District Courts 
Computerisation, Kerala)
Nov’04 to Till Now		:




Principal Systems Analyst (PMO) (NIC – Madhya 
Pradesh)
Employment History and Outstanding Highlights in e-governance
DIO & Head of IT Project Management, Program Management and Operations including 
Business Development to achieve societal goals in District Collectorate, Ernakulum (12 
Years). 
Closely involved in formulating strategies and implementing systems to support the 
organisation’s objective of assisting in implementing IT Projects, in close 
collaboration with Central and State Governments, in the areas of: 
	Centrally sponsored schemes and Central sector schemes 
	State sector and State sponsored projects 
	District Administration sponsored projects.
	Responsible for heading and providing Technology Leadership and management of 
technology systems and services to various government client departments such as health, 
industry, education, RTO (28 client departments). Proven ability in managing strategic 
and tactical activities to ensure client satisfaction by prompt technical delivery, 
contract compliance, and resource management at in-house and client site. Maintained 
regular contact with client department heads, executives and staff; develops a positive 
client relationship and focused on client liaison and strategic aspects of various 
government departments at their client location. Advises client on status of 
technologies relative to the clients strategic goals and objectives. 
	Managed the day-to-day operations of the information technology department 
including directing staff, who support administrative and/or academic computing, 
networking, user services, and other information technology functions.
	Responsible for the setting up of the District Computer Centre, Ernakulam from 
scratch to it’s full fledged development and smooth functioning.( Involved in
all the 
processes of IT program/Project management) and achieved the societal goals and desired 
outcomes with the distinction of successfully managing District Computer Centre, NIC 
Ernakulum for 12 years independently as head of office, implemented more than 100 small 
and large software projects for the ICT development program in Ernakulum District. I 
have performed the roll of a project manager and have skills and experience in effective 
delivery of technical solutions, application development, process flow analysis and 
technical services to the District Administration and other government departments as 
District Informatics Officer. And demonstrated success in designing & implementing 
software /database solutions that improve business functionality. Proven abilities to 
implement technologies (open sources) that decreases costs, increases performance and 
positively affects the bottom line. Responsible in strategic management of different 
areas benefiting the civil departments with the distinction of launching and driving new 
IT initiatives, re-designing divisional infrastructures and contributing towards the 
achievement of the objectives of District Administration and other Government 
Departments. 
	IT Initiatives for the State Elections Department as Project Manager: Project 
involved implementation of IT initiatives for facilitating Dissemination of Results, 
Duty Allocation for managing election booths etc.
	Systems Implementation at State Provident fund employees, Cochin as Project 
Manager: Implemented the Financial Accounting, Budget Management etc. 
	Software System for Event Management for Public / Protocol Department as 
Principal Systems Analyst: Implemented software systems for Event Management, system for 
IAS Officers and service records, Management of Government Telephones and Vehicles.
	Software System for Teachers Recruitment Board as Principal Systems Analyst: The 
project involved the implementation of Software Systems for conducting and processing 
recruitments. These are Client-Server and web based applications implemented 
successfully.
	Software Systems for Kerala Public Service Commission as Project Manager: 
Developed and implemented web-based Software Systems for processing of Examination 
Results based on the Client server architecture.
	Trained over 2000 end users who are first time using the computers and conducted 
many workshops for motivating the workforce during my 20 years of service.
	Public Grievance Information system has been developed and installed in 
Ernakulum Collectorate to keep track of public grievance and for its redressal. Received 
over 500 appreciation mails from the Public. 
	Made proposals for separate Data Centre for Land Records and Registration 
Departments with an innovative idea, which was appreciated by the District Collector, 
Ernakulam and revenue minister Kerala.
	Conducted Secretaries and HODs level work shop for the proposed utility mapping 
project for Cochin Corporation. 
	Responsible for the setting up of the State Computer Centre for the Lakshadweep 
administration, Kavaratti and has set-up the IT- Project management office, as done in 
the case of Ernakulam District.
	Distinction of securing repeated orders from various existing government client 
departments by Identifying opportunities, solution offerings and business cases to them.



Demonstrated skill sets across the assignments:-

Strategic Insight (proven business acumen to gain an insightful view of the 
overall business landscape and apply to assignments) providing strategic leadership & 
vision to the business & the staff within it. Worked closely with the Sr. Management 
team of the administration to ensure that the organization’s brand, image and service 
quality are reinforced and remain highly respected. Maximizing opportunities for 
continued growth, ensuring that the value and profitability of projects and the 
consultancys intellectual cutting edge are maintained and developed. Managing and 
evolving the business plan to meet changing political and commercial drivers – taking 
the long and holistic view of the e-governance business world in Government. Taking an 
active role in business development activity, including Client liaison and development 
as well as breaking into untapped markets in e-governance. Key indicators are societal 
services commercial success, business and people leadership, financial responsibilities 
and exposure to complex and demanding projects. A demonstrable track record of success 
in selecting, recruiting and retaining outstanding people is important as is a dynamic, 
entrepreneurial, profit driven and passionate attitude. For example I have innovated and 
analysed the business in the registration department Ernakulam District and found that 
around 100000 registrations are ongoing and proposed an IT project cost Rs. 50 lakhs 
(one time) and a profit of Rs. 1 crore every year and the project idea was appreciated 
by the revenue minister and the District Collector Ernakulam and it is on going, 
similarly many projects.
	Functional Skills: 1. Strong general management and project management 
experience in operating out of large technical consultancy environments through National 
Informatics Centre, moreover this was in the curriculum for my MCA Course 2. Past profit-
centre experience of conceiving, implementing and leading strategic planning and growth 
initiatives in diverse technology (e-governance) to achieve societal goals and desired 
outcomes and an expert in the evaluation and management of computer systems and centre

Strong People management experience (experience in managing team under 
difficult circumstances, understanding of the required motivators to maximize team 
performance, and skilled in resolving conflicts in high stress environment (faced in 
many of the election projects) and proven ability to define clear project objectives and 
motivate and inspire the team to achieve it, proven skill in building, guiding and 
supporting high performance teams). Personnel Management was one of the subjects in my 
MCA Course.
	Negotiation skills and Business Development experience (I have strong problem 
solving skills, strong communication and presentation skills. Ability to understand the 
operating levers that influence business performance in each client department and 
ability to propose new projects. Ability to anticipate future business trends, economic 
conditions, market expectations and the ability to translate them into business 
opportunities in government, and the ability to acquire intimate knowledge of the 
working of the business.
	Vendor Management ( Stakeholders management , conflict management and 
procurement management, Excellent skills in client relations with ability to present 
difficult propositions in a clear and positive way and ability to take on client 
problems and issues and create a workable solution wherever possible).
	Fiscal Management (Cost management etc, Ability to construct a detailed project 
budget and control expenditure against this budget) in fact Accounting and Financial 
management was one of the subject in the MCA Course. 
	Analytical Skills: 1. Ability to analyse situations, issues, problems and 
solutions and thereafter formulate an action plan. 2. Logical thinking with a structured 
approach to problem solving. 3. Interpersonal Skills: 4. Success in influencing / 
impacting the senior management and able to work with diverse people / teams 5. 
Outstanding ability to achieve results from others without direct reporting 
relationships 6. Ability to withstand the pulls and pressures and build consensus on 
assumptions and ‘what if’ scenarios 7. Ability to build strong relationships with 
colleagues at any level 8. Outstanding presentation and communication skills.

Major Projects Handled in last 5 Years;
Headed the computerization of the District Courts of Kerala as Strategy Consultant & 
Program Manager. (Initiation, Planning, execution, monitoring and controlling) 20 crores 
project

Managed a team and provided consultancy and guidance in site preparation, 
Network design, system installation, configuring OS (Linux) and other services, software 
installation and user training. Procurement of Hardware, Software, Networking etc.All 
the 14 District Courts in the State were automated under the program, which entailed 
online service delivery through internet from central Data Centre. 
	Integrated imaging solutions for document capturing and achieving. This was 
later customized and implemented in other states also.
	Managing a team of 100+ support professionals spread over various locations.
	Single Point of Contact / interface (Single window system) for accessing the 
information by the Public.
	Organised 2-days’ Workshops in 3 batches for District Court officials in 
different modules of the software system during the year 2004. 
Headed the Computerisation of Central Administrative Tribunal (CAT) Cochin as Strategy 
Consultant/Program Manager (Initiation, Planning, execution, monitoring and controlling 
& closing)
	Streamlined the IT operations in Central Administrative Tribunal and proposed 
3rd party maintenance of all the resources.

	Identified new areas for computerization and initiated actions for effective use 
of the LAN & WAN.
	Improved the service delivery from the offices to meet the expectations of the 
Registrar CAT.
	Single Point of Contact / interface (Single window system) for accessing the 
information by the Public.
Rajeev Gandhi National Drinking Water Mission project as Project Coordinator (Project 
Execution, Monitoring and Control) 400 crores project
	Spearheaded the implementation of IT solutions. 
	This is a 400 crores project involving 1000+ stakeholders covering 550 districts 
of India. 
	Maintenance of Web Site for Rajeev Gandhi National Drinking Water Mission.
	Updation and maintenance of RGNDWM Web Site which receives over 500 visitors per 
day.
	Monitor database connections and maintenance. 
	IT Infrastructure Management
	Technology Resource Administration
	Establishing vendor networks
	Forging strategic alliances & partnerships including strategic management of 
different areas benefiting the RGNDWM departments with the distinction of launching and 
driving new IT initiatives, re-designing divisional infrastructures and contributing 
towards the achievement of organizational objectives.
Successfully managed the Staff Selection Commit ion’s on-line typing Examination 
conducted on 28th & 29th of April-2007 for the State of Madhya Pradesh as Project 
Manager. (Very good in Project execution)
	Around 300 candidates appeared for the typing skill test conducted by the Staff 
Selection Commission. 
Successfully coordinated the DOEACC CCC CAPES-2007 online test conducted on 16th June-
2007 for the state of Madhya Pradesh as Project Manager. (Very good in Project execution)
	Around 50 candidates appeared for the Computer Capability Certificate test 
conducted by the Department of Electronics Accredited Course on Computing. 
Responsible for managing the application software development, support & maintenance and 
recently prepared a DISNIC Plan for micro level planning for the state of Madhya Pradesh 
(11 crores project) as PMO Head and exceptionally proficient in planning and monitoring 
and controlling.
	The Madhya Pradesh state consists of 48 Districts, and the various departments 
at the District level, Block Level and Village Level have isolated information systems 
developed by NIC including the web based public grievance information system for the 
chief minister’s office MP. But most of the systems will serve the purposes of the 
concerned departments only. The plan which I have initiated is a huge project
 to 
integrate all the information requirement for the efficient planning, resource 
mobilisation with a holistic view of MP state and the entire Nation in mind. The 
information collected from the various departments are integrated in such a way that the 
integrated package will serve as a decision supporting system for decision makers at 
different levels
from villages, blocks, Districts, MP State and to the
entire Nation. 
And the system serves in a multidimensional way to cater the needs of researchers, 
planners and administrators. 
Responsible for managing the development and maintenance of value added projects of NIC 
Madhya Pradesh as Principal Systems Analyst/PMO Head was leading a team of 10 
technocrats including Web designers, Network support Engineers and Application 
Developers, System Support Engineers involved in the following activities. (Initiation, 
Planning, Execution, Monitoring & Control and closing) and made substantial revenue 
during the year from 2004 to 2008.
	NIC, Madhya Pradesh is currently maintaining over 445 web-sites on the Madhya 
Pradesh Portal (www.mp.nic.in “Cyber Gateway to Madhya Pradesh”) to facilitate a greater 
access to all interested citizens and also to promote G2G/G2B/G2C/G2E interaction. Web 
Site Hosting and Maintenance - Hosting of the site on a reliable & fast server is as 
important as the design of the site. Special care is taken to ensure that the site is 
secure & fast. Web site hosting services include: Domain registration (on NIC.IN and 
GOV.IN Domains). 1. State-of-the-art secured Web Servers, 2.Support for Databases, 3. 
Password Protected Web Sites, 4. Unlimited updates, 5. Updation facility through FTP 
over VPN, 6. Web site promotion, 7. Uploading facility on Tenders INDIA Portal, 8. 
Uploading facility on Government Policies Portal. I have designed a sales robot to 
propagate the services of NIC to the internet community. (Brainbench Certificate holder 
in Internet Research Techniques and Resources).

	Madhya Pradesh State Centre also provides effective Networking Solutions of all 
kinds to its clients ranging from installation of entire networks to providing 
specialized services over Networks such as Video Conferencing, Electronic Data 
Interchange, etc. The basic network services include setting up the Local Area Network 
(LAN), the Virtual Private Network or providing the Intranet Solution at the Users 
premises as per the requirement. For identifying the prospective areas where networking 
can be optimally utilized, NIC carries out extensive Feasibility Studies while proposing 
a solution to the User. Having a strong backbone support of NICNET, NIC provides all 
kinds of VSAT based services such as DirecWay, SkyBluster, DAMA, etc., and also the RF 
(wireless) Technology to its User Organizations. 1. Maintenance & Management of State 
Network – (Firewall for Network Security, Patch Management & Antivirus Solution, through 
Central Servers), 2. Maintenance & Management more than 100 V-SATs, which includes DAMA, 
DirecWay & SkyBluster V-SATs, installed at various NIC Centres and
Inter-Building, 3. 
RF-Link LAN & Network Operations at Mantralaya, Vidhan Sabha, Vindhyachal Bhawan, 
Satpura Bhawan, Academy of Administration & NVDA Building, 4. Operation & Maintenance of 
Storage Area Network (SAN) & related equipments, 5.Network Support Services to the 
concerned Customer users. 6. Configuration of Virtual Private Network (VPN) for the 
maintenance of websites directly by the Customer user through FTP. (Brainbench 
certificate holder in Network Technical Support).

	Taken initiative for several cost cutting efforts, say for example avoiding 
duplication of efforts including keeping all the reusable objects and classes in a .dll 
file (ASP_.NET) to use it for other projects initiated by the organisation, keeping a 
holistic view of organization as a whole and introduced project management methodology 
as prescribed in the PMBOK framework and accomplished more using fewer resources by 
improving the performance across all projects in the organization.

Papers presented in the International Magazines during the year 2008.

1.	http://www.pmworldtoday.net/featured_papers/2008/apr.htm#3
 
2.	http://www.pmworldtoday.net/featured_papers/2008/jan.htm#4
 
T. D Jainendrakumar, MCA, PMP 
PRINCIPAL SYSTEMS ANALYST,
 NATIONAL INFORMATICS CENTRE,
 MINISTRY OF INFORMATION & COMMUNICATION TECHNOLOGY,
 GOVT. OF INDIA
Email: jkumar.td@nic.in, jainendrakumartd@yahoo.co.in 
Phone: 0755-2804728, Mobile: +91-

9300762205.

Type-V, Quarter No.4, Central Government Colony, E-8/Bharat Nagar, Bhopal-462039.