Claire J. Liao 
930 Pine St. #308, San Francisco, CA 94108 
hahaz2009@gmail.com
(415) 254-6477

OBJECTIVE
Seeking a position as an Account Manager or inside sales


SKILLS
Computer: Proficiency in MS Office and Mac Office (Word, PowerPoint, Excel, Outlook, And 
Publisher), Safari, Basic QuickBooks, Typing: 60 words/min.
Business: Ability to multi-task successfully in a fast-paced, high-pressure environments; 
highly coachable and adept at learning new processes and software; effective working in 
team environments; capable of solving dynamic problems; great people skills ; professional 
phone manner; unique closing and negotiate skills. 
Language: Fluent in verbal and written Mandarin/Taiwanese and English; conversational 
Japanese. 

EDUCATION
Golden Gate University, San Francisco, CA 
Bachelor of Business Administration, December 2008 

Heald College, San Francisco, CA 
Associate of Applied Science, Business Administration, 2006 
EXPERIENCE
Account Manager 										

 
2009
Ma*Labs, San Jose, CA 										
Establish new business relationship with customers who are new to us 
•	Assist Customers to have better understanding with product details and service 
•	Assist customers to issue an order from looking for a right product, standard 
price, and quantity to give them quote 
•	Assist customers who have trouble with their account such as, Log in ID, or 
password, Mail in rebate, RMA, and shipping problems 
•	Forward updated promotion information and price list to customers by sending email 
or phone call 
•	Professional phone greeting 
•	Professional cold calls ( Available to make over 100 calls/day ) 
•	Capable of closing the deals 
•	Professional negotiation skill


Administrative Assistant Intern	2009
Best Choice Management Group Inc., San Francisco, CA 
•	Translate business letters and flyers from English into traditional Chinese
•	Research different vendors to identify appropriate suppliers 
•	Create database for membership program
•	Promote service to other business 
Translator (temporary)	2009
The Job Shop, San Francisco, CA
•	Translated proposals and business letters to and from English and Simplified 
Chinese

English Instructor	Summer 2007
Windy’s English Institution, Taipei, Taiwan 
•	Taught junior level and basic conversational English 
•	Consulted with students and their parents regarding English language difficulties

Business Administrator Intern	Summer 2005
GPC Insurance Agency, San Francisco, CA 
•	Typed and edited data reports 
•	Scheduled customers’ appointments
•	Answered phone calls, filed documents and performed general office duties

Manager Assistant	2004-2005
Travel Agency, Taipei, Taiwan 
•	Assisted with creating presentation slides with PowerPoint
•	Typed and edited promotional brochures
•	Answered multi-line phone, filed documents and performed general office duties

Sales Associate	2003-2004
Levi’s Retails Store, Taipei, Taiwan 
•	Recommended products for customers and advised on latest fashion trends
•	Merchandised products within the store 

Nurse Intern	2000-2002
Mackay Memorial Hospital, Taipei, Taiwan 
•	Performed general nurse duties 
•	Consulted with patients with complex medical problems 
•	Instructed patients on their care
•	Conducted medical research for individual patients 
•	Incorporated team work into nursing care

WORK STATUS 
Authorized to work in the United States