Job required for 4+ years of experience in IT industry in Project management
BACKGROUND
With more than 4 years of experience in Information Technology and business management
with key emphasis on IT operations including infrastructure management, resource
management, vendor management and Project Management. I have good experience at managing
all phases of project life cycle from assessment through implementation. Excellent
interpersonal skills, a professional attitude, and firm personality to manage projects
independently or as a team member.
EXPERIENCE
IBM INDIA PVT. LTD. (MUMBAI, INDIA) – (01/26/2008 to Present)
Client – Vodafone Essar Ltd
Industry- Infrastructure Services
Project Role- Project Administrator - Project Management Office
Vodafone Essar has outsourced the management of all it’s back office IT operations to
IBM India.
IBM India has taken responsibilities for the management of all Vodafone
Essar’s IT operations spanning both software and hardware.
IBM India also manages other
internal IT services for Vodafone Essar such as data centre operations, desktop, laptop
and IT help desk support.
As a Project Administrator for this outsourcing project for “Vodafone Essar” I am
responsible for:
• Initiate Project as per customer needs and acceptance. Assign Project Managers
to manage cost, schedule and performance of component projects, while working to ensure
the ultimate success and acceptance of the project.
• Mainly tasks include developing Project Plans, retrieving data from various
sources, preparing data analysis, performing statistical analysis and presenting
recommendations to peers and managers.
• Gather and analyze data for business operations in infrastructure as well as
software projects with Vodafone; worked with different teams to develop strategies for
implementation.
• Co-ordinate and negotiate to finalize the projects requirements based on
contractual scoping with Vodafone PMO, stakeholders and IBM stakeholders.
• Collaborate with IBM internal teams for transition of Vodafone project
solution’s from implementation to support to ensure on time delivery and within budget.
• Co-ordinate project updates with the stakeholders across Vodafone and IBM.
• Provide periodic Dashboard reports for current projects, future opportunities
and client issues to internal IBM management. Project status reports and delivery
timelines to Vodafone PMO and Vodafone stakeholders.
• Co-ordinate with the Vodafone PMO in resolving managerial issues.
• Maintain Vodafone’s revenue spend and X upsell additional
products and
services in alliance with Relationship Managers.
• Assist the Contract Manager in managing, negotiating new terms and extension for
contracts with Vodafone PMO.
• Work in collaboration with IBM procurement teams for enhancing the business
infrastructure operation as well as procurement planning for efficiently identifying
which project needs to be met by purchasing and acquiring products and services. Direct
the coordination of all project implementation tasks involving third party vendor.
Achievement
Received IBM’s WOW award for Vodafone Essar Ltd (Data Center Migration) - customer
satisfaction in the year 2008.
IBM INDIA PVT. LTD. (MUMBAI, INDIA) – (04/24/2006 to 01/25/2008)
Client – Lenovo
Industry- Integrated Technology Services
Project Role- Sr. Technical Executive
Role and Responsibilities
• Maintained entries appropriately in Call Reporting software ACMP/RCMS.
• Researched and resolved customer escalation quickly to ensure customer
satisfaction, with regards to service and technical problems.
• Worked in After sales service department of Lenovo Laptops, handled non-
functional Laptops, diagnosed, ordered and replaced the appropriate hardwares.
• Mentored new recruits technically as well as overall working of the service
department to maintain a strong multi-skill base in the team.
Achievements
Received BRAVO award for good performance from IBM in the year 2007.
Received WOW award for customer satisfaction from IBM in the year 2006.
NON- IBM EXPERIENCE
Worked as a Trainer - Basic Electronics and Networking in Jetking Computer Hardware and
Networking Institute (Mumbai, India) – (09/2005 to 03/2006)
EDUCATION
• MBA in Finance and Marketing in 2009, from Sikkim Manipal University, India
• Bachelor of Engineering (B.E.) in 2005, in Electronics and Telecommunication
University of Mumbai, India.
CONTACT INFORMATION
Address:
Ritu Chakkarwar
6634 Maplewood Road APT 204
Mayfield Heights, OH - 44124
(216) 650-2728(cell)
rituchakkarwar@gmail.com
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