Posted on Thu, 5 Feb 15:37 CDT

26 year old, Female,Texas.
I have 4.5 years of experience in the IT Industry as a Technical Trainer/Performance 
Analyst. I am trained by Microsoft in Reading, UK.I have completed my bachelors in 
Engineering and am a gold medalist in college.

Technical Trainer/Analyst – 3.5 years

Conducted training classes for new hires and production engineers in formal classroom 
environment, one-on-one training, net-meeting; developed and maintained supporting 
documentation for classes and seminars.

Worked on Instruction designing of Microsoft Customer Service Training materials.
Trained candidates on features & trouble shooting of Microsoft products.

Worked on all phases of the Training methodology that includes Need Analysis, Material 
Design, Classroom delivery, Performance analysis and Retention.

Improved production performance by analyzing and evaluating business structure.

Technical Support Engineer – 1 Year

Supported Home users on Microsoft Windows operating systems, Office applications and 
hardware components.
Supported Business clients on Microsoft Products including MS Exchange server, Windows 
server 2003, SharePoint portal server, MS Operations Manager.
Supported Dell desktops (Dimensions and OptiPlex) – Worked on diagnosing & identifying 
the technical issue in various hardware components