Posted on Wed, 18 Oct 6:35 CDT

To Whom it may concern: (It should concern everyone.) The best kept secret in Spokane, Wa.
for Assisted Living, and Retirement is "The Cooper George". (Owned by Emeritus Corp. of
Seattle). Fine, old, thirteen story high-rise on Spokanes lower South Hill. Close to
Hospitals, Doctors, Buses, Downtown, and Parks. Spacious apartments with great views.
Unfortunately all these qualities DO NOT compensate for extremely poor management, and
care. (Warehouse mentality). Head Director is very fond of four day weekends. Staff is
underpaid, under trained, uncaring, surly, and indifferent to needs of Residents. Shifts
are under staffed. (Cost effective). (Highest Employee turnover in Spokane County). Food
is appalling. Three meals per day of tasteless, ill prepared starch, filler and grease.
(Very cost effective). Food is used by some employees as discipline with Residents.
("Dont complain and we may give you more"). For fear of subtle reprisals, Residents say
nothing to outside sources. They just move out. Medications are controlled and dispensed
by untrained Aides. (Aides train Aides). Many mistakes are made. Theft, and street drug
use are rampant. Building maintenance is shoddy, and unprofessional. Heat when needed is
sporadic at best. (Consistently too hot or too cold). Hallways are ill kept, and unclean.
Trash rooms are filthy. Elevators are inadequate for heavy use of scooters, powerchairs,
walkers, wheelchairs, maid carts, maintenance equipment, medication carts, and foot
traffic. How Management remains under state radar is beyond belief. In response to fewer
new placements, Owners have added fresh paint, new floor covering, plants, lots of
artificial flowers, and a lovely water display in Lobby. Funds better used for decent
food, and more qualified personnel. Beware of their facade! Looks can be deceiving.